ARTIFICIAL INTELLIGENCE (AI) is increasingly transforming the workplace by enhancing productivity, efficiency, and speed, but experts agree that it will not completely replace human workers.
Rather, AI is expected to complement human tasks, according to leading figures in the tech and academic sectors.
Dean of the School of Multimedia Technology and Communication at Universiti Utara Malaysia Associate Professor Dr. Mohd Khairie Ahmad told Bernama on Tuesday that while AI may reshape many industries, it is unlikely to fully displace jobs.
He pointed out that the key to thriving in an AI-driven world is investing in skill development for workers and industry leaders, which can enhance the integration of AI and ensure that workers remain valuable in their roles.
Dr. Ahmad highlighted that certain job categories—particularly those involving routine or repetitive tasks—are at greater risk of disruption by AI. These roles include customer service, data entry, telemarketing, accounting, medical analysis, legal research, as well as manufacturing jobs like production operators and quality inspectors.
However, he argued that with the proper training in AI technologies, workers can maintain relevance by learning how to effectively collaborate with AI systems. This synergy between humans and automation could lead to improved work quality and increased productivity.
Dr. Ahmad’s comments come in light of the Ipsos Predictions Survey 2025, which surveyed 33 countries and found that Malaysians are particularly concerned about the job risks posed by AI.
According to the survey, nearly 73% of respondents in Malaysia fear AI will lead to significant job losses, higher than the global average of 65%.
These concerns are not without merit.
A World Economic Forum (WEF) forecast predicts that automation and AI could displace around 85 million jobs worldwide by 2025.
However, Dr. Ahmad pointed out that many are overlooking the opportunities AI creates. The WEF also estimates that AI could generate up to 97 million new jobs globally, with Malaysia alone projected to need nearly 500,000 skilled workers in the technology and technical sectors over the next decade.
“In light of these projections, it is critical for both industry leaders and workers to upskill and reskill, particularly in AI-related fields, to stay ahead in the evolving job market,” Dr. Ahmad said.
In a similar vein, Professor Dr. Sawal Hamid Md Ali from Universiti Kebangsaan Malaysia, argued that even workers in low-skilled positions, often considered highly vulnerable to job loss, can adapt by leveraging AI to enhance their efficiency.
For example, he said, clerks can use AI tools to assist with drafting documents, while graphic designers can utilize AI for initial drafts and then apply their creativity to refine the work.
Dr. Sawal also noted that the creative industries, often seen as at risk of AI encroachment, are unlikely to be fully replaced by machines. While AI can assist in tasks, human creativity remains the driving force behind original and meaningful work.
Bernama cited, overall, both experts stressed that AI is not a threat to job security but a tool that, when used effectively, can open new avenues for skilled workers.
As AI continues to shape the future of work, it is clear that the key to success will be adaptability, lifelong learning, and the ability to work alongside automation rather than be replaced by it. – February 11, 2025
